Outsourcing Wisconsin, BPO Wisconsin, Charleston Orwig.

Domestically Managed Outsourced Solutions

With over 9 years in domestically managing virtual online teams, this is one of Yellow Yardstick's core competency.

Yellow Yardstick is able to deliver superior solutions by utilizing temporary workers who don't suck up payroll dollars.

This means no long term commitments, if they don't perform the project ends. This means no expensive upfront costs to test the "outsourcing model." If costs cant be cut and efficiencies created the program ends with no long term commitments or new fixed costs.


Customer Support Outsourcing Your customer support team at Yellow Yardstick can be setup to handle all the queries generated from your business. The queries can come from your customers using email, live chat, or a toll free number. The support boundary can range from answering product or service related queries ranging from features, pricing, to detailed installation support. The support executives will be provided with a very user friendly Customer Support Application. This will enable them to record all information including chat logs, email logs, and customer information into a central database. Managers will be able to escalate, transfer queries, and track the average time taken by each of the executives to service the clients. The system will also allow the top managers to directly generate daily, weekly or monthly reports online. Order taking and Processing If you are need of an entire call center or individual teams to handle your calls or process online orders or phone calls, Yellow Yardstick can custom tailor the perfect solution for your business needs. Here are a few inbound/outbound services that we can provide:

	Direct Response: Publish, display and mention your phone numbers in catalogs, direct mail, emails, faxes, print ads, on websites and direct response TV and radio spots to generate orders and leads.	Seminar & Webinar Registration: If you have an upcoming event and need attendees, we can call your prospect list and register attendees on the phone or send them invitations via email.

	Lead Generation: Call businesses and consumers to generate interest in your products and services. Use lead generation to acquire customers, qualify prospects and pass hot leads to sales reps and deal closers. We generate and qualify the lead and deliver it to you in any format you like.	Appointment Setting: Primarily for B2B calls, we will call businesses and set phone-to-phone or face-to-face appointments with decision makers, owners, and executives at organizations of all sizes.

	Inbound Customer Service: We can handle reservations, order taking, customer support, technical support and provide a friendly, customer-centric approach to your clients.	Virtual Receptionist: Have a live person answer your incoming calls 24 hours a day and route the calls to any individual within your organization.

		Lead Qualification: Perfect for those who generate leads from the internet and need a cost-effective method to qualify the leads.